Vincecare Reviews

Customer service is ridiculously bad. They received my return more than a month ago but never issued me the refund. Customer service number online is never picked up. Stay away from the brand. I emailed them multiple times - slow in response and up to today the issue is still not resolved. As a frequent shopper for years, I’m very disappointed but this lack of honesty and credibility and will never return.

Hi all, I am really surprised about all the negative reviews. I came here today to write a positive review. I have been shopping at Vince for years. Their clothes are just too beautiful and different form all the other retailers. But I would like to give a shoutout to the staff at the San Diego Vince store and the online customer service returns department. Very accomodating always!!!!!

Very simply put: Customer service associate answered to a simple question about return: We are not interested nor have the time to assist “internationals”.

Oh, she ment she is is no way interested in non-Americans. But why oh why do you have international website?

Of course she realized what an insult she spilled on the name on the company, but still no help to “internationals”, just words to patch the ugly truth. And all international to himself.

Order No: GE2390403302US
Oh, good luck with returns/exchanges to all of you who try!

Sorry, I am not interested in discriminating companies. Sorry I ever left a dime here, it was the last time I did.
Shameful!

Staff extremely uninterested in me as a potential customer. Unpleasant. Not hard to understand why I was the only customer in the store.11th Street Washington D.C.I PREVIOUSLY

Vince has beautiful clothing. However, the customer service at the corporate level does not exist. You can leave a voice mail message, it will not be returned. Several emails sent, no response. I will order my clothes through Neiman Marcus or Nordstrom and not direct through Vince.

The WORST return policy i have ever come across.
I am going to bad review the ** out of tem now. This is not OK.
I paid € 240 and you return € 178 + I need to print labels, generate Qr codes and take boxes off.
I have been busy with this four hours and hours.
This is insane. For such a fancy and expensive label.
Goodbye and never again!

Vince will not do anything if a package shipped to is lost and you failed to notice the situation within 10 days. I just lost almost $1000. They have the worst possible customer service. I have evidence.

While the clothes are beautiful, the company is dishonest and disrespectful. They do not honor their offers and when you try to deal with customer service, they send snarky responses back. Trying to talk with someone in the corporate office is a joke. They refuse to speak with you. I was a loyal brand follower (through Nordstrom) but after my recent experiences with the company, I will not purchase Vince items from any merchant. A very dishonorable company. In this day and age, behavior like theirs is shameful.

Dealing with this company is like dealing with the Wizard of Oz. Phone calls to customer service are met with a message to email your complaint instead. Yet, no one answers the emails. SO DISAPPOINTING!!

THIS IS ABSOLUTELY THE WORST COMPANY!!!!!