Vincecare Reviews

1.6

/5.0

20 customer reviews

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17

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reviewers recommend

Vincecare

Vincecare is rated 1.6 out of 5. The rating reflects how customers evaluate Vincecare. Reviews of Vincecare are verified before publication.

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20 Reviews on Vincecare

by Tina452

Aug 23, 2022

Customer service is ridiculously bad

Customer service is ridiculously bad. They received my return more than a month ago but never issued me the refund. Customer service number online is never picked up. Stay away from the brand. I emailed them multiple times - slow in response and up to today the issue is still not resolved. As a frequent shopper for years, I’m very disappointed but this lack of honesty and credibility and will never return.

by Lori Lawrence

Jul 14, 2022

Hi all

Hi all, I am really surprised about all the negative reviews. I came here today to write a positive review. I have been shopping at Vince for years. Their clothes are just too beautiful and different form all the other retailers. But I would like to give a shoutout to the staff at the San Diego Vince store and the online customer service returns department. Very accomodating always!!!!!

by Samantha H.

Jun 20, 2022

Dicriminating, no time for “internationals”

Very simply put: Customer service associate answered to a simple question about return: We are not interested nor have the time to assist “internationals”.

Oh, she ment she is is no way interested in non-Americans. But why oh why do you have international website?

Of course she realized what an insult she spilled on the name on the company, but still no help to “internationals”, just words to patch the ugly truth. And all international to himself.

Order No: GE2390403302US
Oh, good luck with returns/exchanges to all of you who try!

Sorry, I am not interested in discriminating companies. Sorry I ever left a dime here, it was the last time I did.
Shameful!

by Banks028

Jun 05, 2022

My experience confirms earlier reviews.

Staff extremely uninterested in me as a potential customer. Unpleasant. Not hard to understand why I was the only customer in the store.11th Street Washington D.C.I PREVIOUSLY

by Clifton296

Jun 02, 2022

Ugh..customer service at corporate level

Vince has beautiful clothing. However, the customer service at the corporate level does not exist. You can leave a voice mail message, it will not be returned. Several emails sent, no response. I will order my clothes through Neiman Marcus or Nordstrom and not direct through Vince.

by Lillian773

May 09, 2022

The WORST return policy i have ever…

The WORST return policy i have ever come across.
I am going to bad review the ** out of tem now. This is not OK.
I paid € 240 and you return € 178 + I need to print labels, generate Qr codes and take boxes off.
I have been busy with this four hours and hours.
This is insane. For such a fancy and expensive label.
Goodbye and never again!

by Beverly T884

Apr 28, 2022

Vince will not do anything if a package…

Vince will not do anything if a package shipped to is lost and you failed to notice the situation within 10 days. I just lost almost $1000. They have the worst possible customer service. I have evidence.

by Martin109

Mar 25, 2022

Beautiful clothes BUT…horrible service.

While the clothes are beautiful, the company is dishonest and disrespectful. They do not honor their offers and when you try to deal with customer service, they send snarky responses back. Trying to talk with someone in the corporate office is a joke. They refuse to speak with you. I was a loyal brand follower (through Nordstrom) but after my recent experiences with the company, I will not purchase Vince items from any merchant. A very dishonorable company. In this day and age, behavior like theirs is shameful.

by Kenzi R.

Feb 17, 2022

Customer Service? None!

Dealing with this company is like dealing with the Wizard of Oz. Phone calls to customer service are met with a message to email your complaint instead. Yet, no one answers the emails. SO DISAPPOINTING!!

by Willard A.

Feb 04, 2022

THIS IS ABSOLUTELY THE WORST…

THIS IS ABSOLUTELY THE WORST COMPANY!!!!!

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